Recently I’ve been following Dan Waldschmidt on twitter @danwaldo and I’ve learned a few amazing things. Today I was reading his blog and noticed he used a term that just knocked my socks off: Kindness as a Service. It perfectly describes the UberGeekGirl way of business and way of life.
First a little rant about acronyms such as PAAS (platform as a service) , SAAS (software as a service), HAAS (hardware as a service), etc. It all sounds so simple, just pay us a monthly fee and you get everything you ever wanted. Sounds great right?
Just a few questions:
Who is selling it to you?
When the shit hits the fan (it will), who is there to take the call? Will they call YOU when something is wrong?
Do they feel your pain?
Do they CARE?
I am willing to wager that 98% of IT Service companies hawking these wares do NOT care about YOU or your BUSINESS or your FAMILY.
What can you do? I think the answer is fairly simple, is price the deciding factor whether you do business with a company? Real people who care about you will not work for free; will not undercut the price to get your business. Real people who practice KAAS need to earn a living and will always repay you 100 times over. You need to feel like it’s the best check you’ve ever written.
Next: go and evaluate your vendors, evaluate your computer person and make the decision to ONLY do business with companies who practice KAAS. And when you’re ready, call UberGeekGirl for the real SAAS, PAAS and HAAS. We’ll throw in the KAAS for free!