Archive for October 2011

Considering Office 365 for your small business?

Small businesses, beware the Office 365 fine print | ZDNet.

If you like to send a lot of email, take a look at this article on ZDNet on the Office 365 sending limits. Details are still emerging and while I ultimately believe this will get fixed if enough people get hurt by it, it doesn’t inspire confidence.

Small business accounts are limited to 500 recipients per 24 hours and enterprise accounts are limited to 1500. Office 365 technical support was unable to tell me when the limitation is reset… They also said it is very difficult to upgrade from a small business to enterprise Office 365 account. I would need to create a whole new account and migrate the domain and users, so that is not an option.

The worst thing about this is that there is no way for support to override it. The user is left to sit without being able to send e-mail for 24 hours with absolutely no recourse. I understand that it is an automated feature put in place to prevent spam, but once the user has spoken to support and it has been verified as a legitimate use, there should be some way to override the limit.


I’ll stick with my hosted exchange, thank you very much.