Archive for Jessica

Print by email

HP’s new ePrint line of printers allow you to print wirelessly from anywhere you have email access.  Each ePrint-enabled HP printer comes with a unique email address specific to your printer.  When you want to print, simply send an email to that unique email address with an attachment of the document or photo you wish to print.  Your attachment and the body of your email will then be received by your printer and printed on separate pages.  It’s that simple.  There are no drivers or software to install and configure, and emails can be sent to the printer from any of your devices, including your cell phone.  HP’s ePrint servers handle all the dirty work, detecting your printer model, selecting the appropriate driver, and sending data that your printer can understand.  This could be a great solution to get documents to your office while you’re on the go, send photos directly to friends and family, or maybe just an easy way to send a personalized message to someone special.

We’re installing these great new devices and the feedback has been positive. We’re even putting them in cars with a wifi mobile card so you can receive documents in the car!

PacITPros Los Angeles meeting

One of my professional goals for 2011 was to find or establish a strong user group. Through this group, I hope to network with other IT professionals and increase my knowledge. I also hope to facilitate more women and students becoming IT pros and invite them to meetings.

I am fortunate to have become good acquaintances with the folks in San Francisco including Ed Horley, Jennelle Crothers and Doug Spindler who run a very strong and successful user group – Pacific IT Professionals. I am excited to announce that my colleague Joy Beland of LA-IT Girl and I have begun the Los Angeles chapter of PacITPros and our first meeting is Tuesday, January 25th! If you’d like to attend, please RSVP!  We are excited to welcome Lee Bender from StorageCraft and hear about their products. Additionally, we’ll welcome Chris Henley from Microsoft to talk about Exchange 2010 and Sharepoint Foundation 2010 technologies.

This group is an independent non-profit professional association for IT Directors, IT Systems Managers, Server Administrators, Network Administrators, and other IT Professionals. Membership in Pacific IT Professionals is at just over 6,000 and support 8 million desktops.  (As confirmed by an Independent audit conducted by Microsoft.)

The professional association meets monthly to share experiences, troubleshooting techniques, problems with products, security concerns, and to learn about the latest technologies.  The group was founded in 1985 and meets monthly.

All IT Professionals are welcome to attend; there are no dues, meeting or membership fees and pizza is served at every meeting!  To become a member, just fill out our on-line registration form and get involved by attending meetings.  We are also on Twitter, LinkedIn and Facebook

Considering PSA Solutions

We’re an IT service company and we need to automate some functions of our business. Invoicing clients is key to cash flow and we’ve relied happily on Freshbooks for several years now. They offer fantastic customer service and price points that make sense for small businesses.

Business owners such as myself who are in the midst of growing their company (we’ve just hired our first tech), really need to make every decision count and research tools so that they can make an informed decision. We don’t have time to try all sorts of products and drag our clients through different procedures.

As we review 2010 and set goals for 2011, it became obvious that we needed a PSA solution. Our choices for PSA software are really very limited. We’ve tried Autotask and while they have a fabulous product, we found it too big for our needs and our budget. It seemed like a product that solves a problem we only hope to have in 2-3 years. I thank them for the time they spent with me and wish them every success.

I have lots of colleagues who couldn’t live without ConnectWise. I again looked into their hosted solution and found that I would probably have a very similar experience like I had with Autotask. So I decided not to proceed with a trial.

CommitCRM offers a package that is installed locally on your own server but it’s very affordable. I’ve downloaded a trial and we’ll see what it can do.

In the meantime, I just received a login and a big marketing packet from ShockeyMonkeywhich is a PSA solution by OwnWebNow, the company that provides ExchangeDefender. I spent about 8 hours playing around and was so happy with it, I was ready to enter my credit card and upgrade to their Pro package. I did have a few technical questions, so I called tech support. I was placed on hold for over 30 minutes at which point I just hung up. I then placed a “call back” request on their website and within about 1 hour received the following bizarre email:

Dear Jessica, We regret to inform you that we cannot extend you the service under our current TOS / AUP / SLA. Please consider one of the following alternatives: ConnectWise, AutoTask or TigerPaw.

Thank you for your understanding,

Shockey Monkey, Inc.

Now I was really confused. I was so excited about ShockeyMonkey, had watched all the videos, instructed my employee to learn the interface and watch all the videos. I had invested many hours of time and was feeling like I had finally found the right solution for my company. Then BAM! They disabled my account. It turns out that last year, I had alerted them to a security issue on their website and as an early user of Twitter, I didn’t realize how upsetting this would be to Vlad and so I deleted the tweet. Every business has a right to refuse service to anyone they choose, but seemed pretty arbitrary and petty. I’m grateful that they made it very clear that they wouldn’t be the right partner for me. To be clear, I wish them every success in spite of this situation, although they continued to email me with offers for which I tried unsuccessfully to be removed from their mailing list. Respect the unsubscribe!

To use a term I really dislike but seems to be appropriate here – when you CHOOSE a PSA tool, it had better be a company you can trust because you’ll be in bed with them and you need to respect them in the morning.

A love letter to Twitter and all my tweeple

Dear Twitter,

You are the gift that keeps on giving. With just a little effort on my part to look for interesting folks to follow, my business and personal lives have expanded and flourished.

You deepened a relationship with my favorite vendor @lanlogic and the always hilarious @tedsblog  — I’ve connected with @tomeppy and @nmpolanco @msolario  -= these people are so great in real life too!

As I tweeted back and forth with these folks, I checked out who they were following and discovered  @ehorley who is an absolute network genius and all around good human. Then I followed @jkc137 and discovered another super talented female #sysadmin and we’ve become good friends offline too.

I’m exploring how I can bring the @pacitpros meeting to Los Angeles and was stoked to meet @dougspindler and see 120 warm bodies at the meeting on December 7th. Wow what an amazing group.

How fun was @smbnation ? I met @stevenabanks @eriqneale @sbsfaq and a whole lot more ridiculously smart people.

I’ve found a mentor and a friend in @hobbesoh and enjoy talking mac geek shop with him and continually learning from him as well as learning that I have valuable knowledge to share as well.

There’s one thing I’m sure of – it’s how much I DON’T know and I thank @theshackdaddy & @thirdtier for illuminating deep stupid dark parts of exchange server for me.

I think @randsinger should hire some gals to make his team even better.

@karlpalachuk has enriched my life more than he’ll ever know. I wish I could hang out with him and @bobnitrio but my car refuses to go near Sacramento. It’s probably for the best since I’d make a stop by @dfeh and talk some sense into them regarding childhood autism and defending properly the rights of disabled children.

My organized office would not be possible without the non-judgmental help of @alaiawilliams and I hope we get to be friends because she’s just cool!

I’ve laughed at @oatmeal and cried at some of the @takepart tweets. I’ve learned what the hell is happening in LA by following @laist

@flylady you saved me hundreds of dollars by helping me keep my own house just 15 minutes from being ready for company.

I know I missed a lot of people but here’s the deal. Anyone I follow is awesome. You should just follow them and watch your life change and grow. I love you all and thank you for being part of my life.

Warning if you use a security cable lock to secure your laptop

Today’s post comes from Doug Spindler of PacITPros. Thanks for the great information Doug!

For those of you with laptops using security cables with combination locks, stop using them, they are defective. It turns out there is a part in the combination lock gets worn which changes the combination numbers required to open the lock. This happens after 3-9 months of regular use.

The model with the issue is the Targus DEFCON Combination Notebook Cable Lock.  Kensington has a similar product called the ComboSaver Combination Notebook Lock – I don’t know if the Kensington product has the same problem.

What happens is you secure your computer with the combination of numbers you know. As you twist the numbers, the worn part changes the combination required to open the lock. (But you can’t tell.) When you try to open the lock with the combination you know you can’t open the lock. The only way to open the lock is to smash it with a hammer or shatter the lock with bolt cutters. (Lucky for my friend we were at a full service hotel that had bolt cutters.)

Turns out the security cable manufacture knows about the defect and will promptly replace it with another (defective?) combination lock security cable if you send them the one with the shattered lock. If you protest loudly you can get them to send you one with a pad lock instead of a combination lock.

One final note. How long did it take open the lock with the bolt cutters? About half the time it takes to dial in the correct combination of numbers to open the lock.

COMDEXvirtual: The Lowdown On Using Social Media For Business

By Jennifer Bosavage, CRN11:00 AM EST Tue. Nov. 16, 2010

When Dave Sobel, CEO of Evolve Technologies, came up with a five-minute way to load Windows XP onto an Apple iPad, he didn’t issue a press release or create a piece of collateral for the company’s press kit. Instead, he posted a video on his Facebook page showing just how he did it.

Sobel related the story during “Social Media, Separating Fact From Fiction,” an on-demand session at COMDEXvirtual, noting that the response he received was enormously positive. COMDEXvirtual is hosted by CRN parent company Everything Channel. The show takes place November 16 – 17, and sessions are available on-demand until May 17, 2011.

It wasn’t just the amount of attention the video received (50,000 hits and 2,000 additional visitors), but rather, the quality of the responses it brought in for the Fairfax, Va.-based solution provider. “Our Web site is designed to track visitors, so we know exactly who’s visiting us, and those people became instant leads. We knew specifically what they were interested in: Our ability to deliver this application on the iPad.”

Sobel joined Marvin DeJean, director of marketing at United Data Technologies (UDT), Miami, Fla.; Jessica DeVita, owner of UberGeekGirl, Inc. a technology consultant in Santa Monica, Calif.; and Josh Gibbs, assistant director of marketing and social media at Everything Channel, Framingham, Mass., in a discussion of how technology businesses use social media to showcase their expertise — and to track down business leads.

For DeVita, using social media has helped her build a network of like-minded individuals. Recently, she worked on a pro bono project for a Los Angeles school ad used Twitter to raise awareness of her business and the work it was doing.

“It’s because of the work I’ve done in social media, that when folks need help in Los Angeles for a client, whether it’s a celebrity or a business, I know that they’ll think of me.”

The main thrust for businesses using social media tools, such as LinkedIn, Facebook and Twitter, is to create “Return on Engagement.” UDT uses social media technology to create a feed for the communities it hosts on its Web site — which in turn creates traffic for the company’s Web site and awareness of UDT’s offerings.

NEXT: Picking The Right Platform

DeJean’s goal, was to create a feed for the UDT Web site by putting content on Facebook and Twitter, thereby driving people to communities on the site. UDT has created specific community groups through which participants can share information.

“It lets us really listen to the conversation and know what changes are going on in their industry,” said DeJean. “What are they interested in? What are their thoughts on certain products and solutions?” By plugging in that way, UDT has been able to create sales prospects straight from social media.

Platforms such as Twitter and Facebook have offered marketers a powerful means of getting the word out about their products and services. Gibbs coined the term, “cloud marketing,” which refers to the ubiquitous nature of marketing today: “[Taking] everything you have as a marketing resource and putting it out in the cloud.”

Getting employees and customers alike familiar and comfortable with social media is crucial to success, panelists said. “I show them how I use each of these tools, and I give a little demo. What that does is give them a safe way to see how I use these tools … and that really gets them comfortable,” said DeVita. “If they really express an interest, I help them create their own profiles and connect them to people they already know. That gives them a launching pad to see where these tools can take them.”

Finally, a level of commitment is necessary to reap the benefits of Facebook, LinkedIn and Twitter. Gibbs advised executives to check in frequently, much as they might look at e-mail. Blog posts and comments need to be shared generally on a regular basis, whether that’s daily or weekly. Also, some campaigns work better on certain platforms.

“Talking to professional organizations, it’s definitely LinkedIn,” said Gibbs. “Twitter is really good for brand recognition. You’re able to push out ideas and establish yourself as an opinion leader. There’s what I call the 80/20 rule on Twitter: 80 percent of the time, you need to push out content that’s interesting. The other 20 percent you can promote yourself … If you want to talk to your customers on a really casual level, use Facebook. You can make a blog, anything you want.”

Identity Theft

Today we were working with a client who has been battling credit card and identity theft.

I felt their frustration as they struggled not only to staunch the bleeding but to regain some sort of control. Additionally they wonder how this could have happened. From an I.T. perspective, I thought of a few things they might do differently. Please note that no one is really safe in my opinion and these are simply a few ideas to make you NOT the easy target. Note that I use almost all of these myself ever since my card was used fraudulently a few months ago.
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“Delivering Happiness” – & Tony Hseih

I belong to a great organization called LA Entrepreneurs and yesterday we had the opportunity to hear CEO and author of Delivering Happiness, Tony Hsieh, speak with Jason Calcanis of about the culture building process at

I really enjoyed this event because having happy employees and customers is a concept that seems so foreign here in Los Angeles but is near and dear to my heart.

Delivering personalized IT service to ÜberGeekGirl clients and leaving them completely satisfied and thrilled with the service is my passion and calling. In fact, finding and working with happy people who enjoy “happiness” and strive for it in their daily lives is a huge concept and part of the culture at ÜberGeekGirl. It was great to meet Tony and tell him about ÜberGeekGirl.

I am still reading the book, but I am thrilled so far. I encourage you to get a copy and find out what Tony has to say.

The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success.

Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too.

Sound crazy? It’s all standard operating procedure at, the online retailer that’s doing over $1 billion in gross merchandise sales every year.

In 2009, Zappos was listed as one of Fortune magazine’s top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing.

In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life.

Now Offering OpenDNS Enterprise to our valued clients

We are excited to announce our acceptance by OpenDNS for their Managed Service Providers Program! OpenDNS Enterprise, the leading solution for cloud-based Web content filtering and security, is now immediately available from ÜberGeekGirl

• OpenDNS is provider of the world’s leading Internet navigation and security services that make networks safer, faster, smarter and more reliable.

• OpenDNS Enterprise is a cloud-based service; there is no appliance to purchase or software to install on each machine.

• OpenDNS provides comprehensive security for your organization’s network through botnet and malware site protection. OpenDNS blocks known malicious or infected sites from resolving on your network. Since infected sites are prevented from resolving, malicious content is blocked from reaching your network. Fortune 100 companies have chosen OpenDNS Enterprise specifically for its Malware protection.

• In addition to blocking botnets and malware, OpenDNS also protects users from being phished. Phishing websites are sites that spoof well-known brands, in an attempt to gain your sensitive information.

• OpenDNS Enterprise provides more than 50 categories of Web content filtering. Categories include Adult, Social Networking, Proxies/Anonymizers, P2P/Filesharing and more.

• With OpenDNS Enterprise, you can gain insight into Internet activity and usage on your network — both at the DNS and content fi ltering levels. OpenDNS enables you to receive daily detailed reports by email on traffic, blocked sites, and categories of traffic that you can easily forward to colleagues or management.

To receive more information about this service and to signup, just send an email to support AT with OpenDNS Inquiry as your subject line.

Finally a new MacBook Air!

Today Apple released some great product news!

We’ll soon have the choice between a 13.3 in. screen that weighs 2.9lbs on the larger MacBook Air and an 11.6 in. screen that weighs 2.3 lbs on the smaller version.

I love to follow Gizmodo’s live blog whenever there is a new Apple release. Here are a few photos from the event:

These products are available for order TODAY! I think these will make lovely gifts if you are searching for just the right technology product.