Okay, show of hands. Who hates email? Everyone? Yes me too. So what do we do about it? Keep bitching on twitter? I vote no.
Seriously, what is the problem with email? Too much? Lack of context? Silos of information? All of those things are true and I believe there’s a ton of room for innovation. We’ll look at a few services that are trying to fix email, and try to shed some light on the challenges and hopefully help you find a solution that will work for you.
Email as To-Do app
Email is not a to-do list, but the reality is that we often use it as such. But what happens when something is “below the fold”? If it doesn’t get handled in a day or so, it can easily fall off the radar. In some organizations, a tool like SupportBee.com might be appropriate. It only shows you email you haven’t replied to. Once replied to, the email is hidden. What if you do reply, but forgot to cc your team? Instantly you’ve lost a contextual piece of the conversation and there isn’t a convenient way to resolve it unless you move to a more traditional ticketing/helpdesk type of solution. We’ve seen folks use a single email account, always cc it and use Gmail labels to help classify the conversations. See http://clicky.com/blog/219/how-we-use-gmail-as-a-help-desk
sanebox (all email types)
mailstrom (webapp, supports all email types)
mailbox (iphone, gmail only)
podio, basecamp, sharepoint, teamworkpm,